Thank you for shopping at Khaugalli Kuwait. We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.

1. Refunds

• Eligibility for Refunds:
  • To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging.
  • You must provide proof of purchase, such as a receipt or order confirmation.
• Non-Refundable Items:
  • Certain items are non-refundable, such as perishable goods (e.g., food items), customized products, and items on sale.

2. Refund Process

• Requesting a Refund:
  • To request a refund, please contact us at khaugallikuwait@gmail.com within [X days] of receiving your order. Include your order number and a brief explanation of the reason for the refund request.
• Refund Approval:
  • Once your refund request is received and inspected, we will notify you of the approval or rejection of your refund.
• Refund Method:
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X days].

3. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and you still have not received your refund, please contact us at khaugallikuwait@gmail.com.

4. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at khaugallikuwait@gmail.com.

5. Delivery

• You will be responsible for paying for your own shipping costs for returning your item. Delivery costs are non-refundable.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.